top of page

Salon Policies

Required Service Deposit

 

We love being able to offer trendy and high-end services to all of our new and current guests. A lot of these services do require a bit more time than average to complete, therefore we ask that each new guest understands that they will be required to leave a 50% service deposit when scheduling these appointments as well as have a card stored on file. Our deposits are never an additional charge, but a portion of the final service charge. All deposits are final and nonrefundable. If your appointment needs to be rescheduled, we ask you to give a 72-hour notice and your deposit will be used toward your next future appointment. If we have to reschedule the same appointment more than once, you will lose your deposit. Reaching out after 48 hours can and will result in a loss of your deposit. We love our stylists and guests and want to ensure the best service for you both. 

We may also ask for a 50% deposit when guests book more than one service for one day that may require 3 or more hours to complete.

Tardiness

(We take medical, family and weather emergencies into consideration when any guest needs to change an appointment)

 

Our Stylists and Service Providers run on very tight sensitive schedules. In order to accommodate all guests and provide quality and proficient services, we ask that all guests arrive at least 5 minutes before their scheduled appointment time. If you feel you may be late, please give the salon a call at least 15 minutes before your scheduled appointment time so that accommodations and changes can be made if necessary.

 

We will give a courtesy call to all clients we have not heard from 10 minutes after their appointment has started. If you are 15 minutes late or more and we have not heard from you, your appointment will automatically be labelled as a "No Show" and we will unfortunately no longer be able to take you for your appointment. Please Read over the "No Show" portion of our policies for further information.

We know that your time is valuable as well. If your stylist is ever running behind, we will be sure to give you a courtesy call at least 15 minutes before your scheduled appointment time to inform you of any setback!

Rescheduling and Cancellations

(We take medical, family and weather emergencies into consideration when any guest needs to change an appointment)

We understand that schedules are never perfect and can seldom go the way that we plan. We ask that if you need to cancel or reschedule an appointment to please call or email the salon at least 48 hours before your scheduled appointment so that we can make the changes necessary and allow another guest to take that appointment time. Please read over the "No Show" section of our policies for further information. If you do have a deposit down on an appointment and do give 48 hour notice you can move that appointment one time. Cancelling an appointment multiple times and consistently moving it around disrupts the stylists and salons schedule. We want to make sure we can offer all open slot times to clients. Please plan accordingly so we can provide the absolute best experience for you. 

"No Show"

(We take medical, family and weather emergencies into consideration when any guest needs to change an appointment)

We understand traffic and life can get in the way of an appointment. If you know you are running late, please call the salon 15 minutes prior to your appointment to avoid becoming a "no-show". If you are more than 15 minutes late to an appointment that cannot be adjusted, you will lose your deposit and need to put a 50% deposit down on your future appointment. If you miss your appointment we cannot reach you, you will have to place a 100% deposit for your future appointment and keep a card on file. See "security deposits" for policy on rescheduling with a deposit down. 

Client Security

For the protection of all clients, we ensure your credit card information is kept locked in a safe only accessible by our Owner and Operations Manager. If a charge needs to be made to a card on file, it can only be made by our operations Manager or Owner. Stylists and Service Providers have no access to client records. We respect the faith you put into us, and we would like to show the same respect. We will always make the client aware a charge is going to be made prior to charging a card. We also understand life happens and in the case of an emergency leading to missing an appointment, we would use our best judgment prior to charging. 

Liability and Consent Forms

Some of our services require our guests to read over, complete and sign a liability or consent form before the service can begin. These forms help to educate our guests on all facets of the service they wish to receive. This also helps to ensure that both the guest and their service provider are on the same page before going forward with the service.

 

The following services may require the completion of a Consent or Liability Form:

  • Color Corrections

  • Perms

  • Massages

  • Facials and Peels

  • Lash Lift

  • Eyelash Extensions

  • Hair Extensions

 

 

bottom of page