Salon Policies

Required Service Deposit:

We love being able to offer trendy and high end services to all of our new and current guests. A lot of these services do require a bit more time than average to complete, therefore we ask that each guest understands that they will be required to leave a 25% service deposit when scheduling these appointments. Our deposits are never an additional charge, but a portion of the final service charge.

The following services will ALWAYS require a 25% deposit:

  • Full Lash Extension Sets

  • Color Correction

  • Creative Color (Balayage, Foilage etc.)

  • In-Salon Bridal Parties

  • Spa Parties

We may also ask for a 25% deposit when guests book more than one service for one day that may require 3 or more hours to complete.

Our service deposit policy also asks that if at any time a guest needs to reschedule or cancel any service or set of services requiring a deposit, that they call or email the salon 72 hours before their scheduled appointment to do so. This allows for other guests to fill that time slot if needed. Otherwise a second deposit will need to be taken when booking ALL future appointments.

Tardiness:

(We take medical, family and weather emergencies into consideration when any guest needs to change an appointment)

 

Our Stylists and Service Providers run on very tight sensitive schedules. In order to accommodate all guests and provide quality and proficient services, we ask that all guests arrive at least 5 minutes before their scheduled appointment time. If you feel you may be late, please give the salon a call at least 15 minutes before your scheduled appointment time so that accommodations and changes can be made if necessary.

 

We will give a courtesy call to all clients we have not heard from 10 minutes after their appointment has started. If you are 15 minutes late or more and we have not heard from you, your appointment will automatically be labelled as a "No Show" and we will unfortunately no longer be able to take you for your appointment. Please Read over the "No Show" portion of our policies for further information.

We know that your time is valuable as well. If your stylist is ever running behind we will be sure to give you a courtesy call at least 15 minutes before your scheduled appointment time to inform you of any setback!

WE PROMISE TO ALWAYS TRY OUR BEST TO PROVIDE OUR GUESTS WITH THE BEST SERVICE POSSIBLE!

Rescheduling and Cancellations:

(We take medical, family and weather emergencies into consideration when any guest needs to change an appointment)

We understand that schedules are NEVER perfect and can seldom go the way that we plan. We ask that if you need to cancel or reschedule an appointment to please call or email the salon at least 24 hours (72 hours for services requiring a deposit) before your scheduled appointment so that we can make the changes necessary and allow another guest to take that appointment time. Three day of cancellations for any one guest will be marked as a "No Show". Please read over the "No Show" section of our policies for further information.

"No Show":

(We take medical, family and weather emergencies into consideration when any guest needs to change an appointment)

If at any time a guest does not call or email the salon ahead of time to let us know they will not be able make ANY appointment on time, that appointment will be considered a "NO SHOW" and ALL future appointments will demand a 25% deposit. After 2 "NO SHOWS" a guest will asked to leave a 50% deposit for ALL future appointments. After 3 "NO SHOWS" a guest will be asked to leave a 75% deposit for ALL future appointments and we will only be able to schedule DAY-OF appointments.

Liability and Consent Forms:

Some of our services require our guests to read over, complete and sign a liability or consent form before the service can begin. These forms help to educate our guests on all facets of the service they wish to receive. This also helps to ensure that both the guest and their service provider are on the same page before going forward with the service.

The following services may require the completion of a Consent or Liability Form:

  • Color Corrections

  • Perms

  • Massages

  • Facials and Peels

  • Lash Lift

  • Eyelash Extensions

  • Hair Extensions

 

 

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2414 Butler St. Easton, PA 18042

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Tel: 610.250.7009 | Fax: 610.438.2922

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Tues 10AM-8PM

Wed 9AM-9PM 

Thr 9AM-9PM

Fri 9AM-7PM

Sat 8AM-4PM

Sun by Appt (Parties of 4 or more ONLY),

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